Protecting Your Personal Information
ace789 handles players' personal information responsibly and always puts security and trust first.
Policy Content Overview
This Privacy Policy ("Policy") applies to all players using the ace789 platform. By accessing the ace789 website, creating an account, or using our services, you are considered to have accepted the terms of this Policy. We will explain clearly and transparently how we collect your personal information and the purposes for which it is used.
About Us
ace789 is an online platform providing casino and football betting services for players in Myanmar. In this policy, "ace789" and "we" refer to the ace789.mom website. "Player" and "you" refer to anyone using our services.
We treat players' personal information with the utmost care and handle it only in accordance with the law and with players' consent. We are committed to protecting personal information to the greatest extent possible in all circumstances.
Personal Information We Collect
ace789 collects the following types of information in order to provide services and securely manage players' accounts—
- Account Registration Information: Username, contact number or email address, date of birth (for 21+ age verification), and payment details required for deposits and withdrawals
- Financial Transaction Information: Deposit and withdrawal records, and records related to payment methods (KBZPay, Wave Money, AYA Pay, CB Pay)
- Gaming History: Play sessions, wager amounts, win/loss records, and bonus usage records
- Technical Information: IP address, browser type, device type, and access timestamps
- Communication Information: Messages sent via Live Chat and email correspondence records
How We Collect Personal Information
We obtain personal information through the following methods—
- Direct Provision: Information provided by players themselves when opening an account, making deposits or withdrawals, or contacting customer support
- Automatic Collection: Technical information collected via cookies, log files, and third-party analytics tools when visiting the website
- From Payment Processors: Financial records received from KBZPay, Wave Money, AYA Pay, and CB Pay to verify the completion of deposits and withdrawals
We do not use any covert tracking methods to profile players without their knowledge.
How and Why We Use Personal Information
ace789 uses the personal information collected only for the following purposes—
- Opening and managing player accounts
- Processing deposits and withdrawals
- Awarding bonuses, promotions, and VIP rewards
- Handling customer support via 24/7 Live Chat and email
- Financial security and fraud prevention
- Providing responsible gaming tools
- Analysing player experience to improve our services
- Meeting legal or regulatory requirements
We do not sell players' personal information to third parties for advertising purposes, and we do not use it for any purpose unrelated to our services.
Sharing Information with Third Parties
ace789 does not generally share players' personal information with third parties. However, limited sharing may occur in the following cases—
- Payment Processors: KBZPay, Wave Money, AYA Pay, and CB Pay are essential processors for completing financial transactions. Information shared with them is limited strictly to what is needed to process payments.
- Legal Requests: Where required to comply with a lawful request from legal authorities, we will act only in accordance with the law.
- Service Providers: Technology providers who help us improve our services may only operate under an agreement requiring them to handle data in line with this policy.
Under no circumstances will a player's personal information be sold, rented, or transferred to advertising companies, data brokers, or unrelated third parties.
Cookies and Tracking Technologies
ace789 uses cookies and similar tracking technologies on its website for the following purposes—
- Essential Cookies: To keep players logged into their accounts and to handle the basic functions of the service
- Functional Cookies: To remember player preferences such as language selection and session continuity
- Analytics Cookies: To understand how players use the service and to make improvements
You can decline cookies through your browser settings; however, if you decline essential cookies, some parts of the service will not work and you will not be able to log into your account.
Personal Data Retention Period
We store personal data in line with the following policy—
- Active Accounts: Necessary data is stored for as long as the player's account remains open
- Financial Records: Deposit and withdrawal records are kept for the period required by legal and financial regulations
- Closed Accounts: Necessary data will be deleted once the legally required retention period has passed from the date the player closes their account
- Communication Records: Kept for a limited period to allow customer service quality to be reviewed
Data may be retained beyond the standard period only when needed to meet a legal obligation or resolve a dispute, and players will be notified in advance.
Personal Data Security Measures
ace789 applies the following technical measures to protect players' personal data—
- SSL Encryption: All data transfers are protected with TLS/SSL technology to prevent interception
- Access Control: Access to personal data is restricted based on each employee's role and responsibilities
- Payment Protection: Financial transactions are carried out only over encrypted connections, and financial data is not stored on our servers
- Regular Audits: Security vulnerability scans and weakness checks are carried out on a regular basis
- Staff Training: Employees who handle personal data are required to complete training on policy and security practices
Players should understand that no digital platform can offer a 100% guarantee. If a breach is discovered, we will notify affected players as quickly as possible.
Players' Rights Regarding Personal Data
Every player at ace789 has the following rights in relation to their personal data—
- Right to Access: You can request a copy of the personal data we hold about you
- Right to Rectification: You can request that any inaccurate personal data be corrected
- Right to Erasure: You can request that your personal data be deleted after the legally and financially required retention period has ended
- Right to Restriction: You can request that the use of certain personal data be restricted
- Right to Object: You have the right to object if your personal data is to be used for a purpose you do not agree with
To exercise any of these rights, send an email to [email protected] and make your request. We will respond as quickly as possible from the date we receive it.
Child Protection
ace789 is intended for users aged 21 and above only. We do not knowingly collect personal data from anyone under the age of 21 under any circumstances.
If we become aware that a child is using ace789, we will immediately suspend that account and delete the child's personal data. If you believe a child is accessing our services, please notify us immediately at [email protected].
Privacy Policy Updates
We may update this policy as needed. Any changes will take effect from the date they are published at ace789.mom/privacy-policy.
If we make significant changes to how we handle personal data, we will notify players in advance via 24/7 Live Chat or email. Continuing to use our services after a policy update will be considered acceptance of the revised policy.
If players review this policy regularly, they will be aware of any changes they may find unacceptable before those changes take effect.
Contact Us
If you have any questions, notices, or requests regarding this Privacy Policy, you can reach our customer service representatives—
- 24/7 Live Chat: Contact us instantly in Myanmar language via the Live Chat button on the website
- Email: [email protected]
Our customer service team handles communications in Myanmar language. When submitting personal data requests, please include verifiable account information along with your request. We will respond as quickly as possible from the date your request is received.
Privacy Protection — Questions & Answers
Want to ask about privacy protection?
The ace789 customer service team is available 24/7 in Myanmar language and ready to answer any privacy-related questions you have.