ace789 FAQ — All Your Questions Answered

The ace789 support team is fully fluent in Burmese. Players can ask questions in Burmese and receive clear, complete answers. So don't hesitate to reach out about anything — no language barrier to worry about.

Yes — ace789 customer support is open 24 hours a day, 7 days a week. Whether it's evening, midnight, or early morning, you can reach us via Live Chat and a support agent will be ready to help.

Having the following details ready will help resolve your issue faster: your ace789 account username, the approximate time the issue occurred (Myanmar Standard Time), whether it relates to a game or a deposit/withdrawal, and any error message you encountered. A screenshot, if you have one, will also help.

There are two ways to reach us — the 24/7 Live Chat on the platform and the email address [email protected]. Live Chat gets you the fastest response, but emails are also prioritised and will be replied to promptly.

ace789's Live Chat can be accessed from a mobile phone browser, tablet, or laptop. No app download is needed — just connect directly through any browser. As long as your internet connection is stable, you can reach us from anywhere.

You can submit either your Myanmar National Registration Card (NRC) or your passport. The document must be clear and legible, with no blurring, and all details must be visible. Whichever document you provide, it will only be accepted if all required information is complete.

ace789 carries out the verification process to protect players' funds and ensure that money reaches only the rightful account owner. This process also prevents third parties from accessing a player's account.

For some players it may be requested before reaching a certain withdrawal amount, and for others it may be requested when withdrawal amounts are high. If you haven't submitted documents yet, it's best to complete verification during a withdrawal request. Getting this done in advance will make future withdrawals smoother.

ace789 uses SSL encryption to protect the personal information and ID document copies that players submit. These documents are stored in line with our privacy policy and will not be shared with any third party except for verification purposes.

Yes — to confirm the account owner, the name registered on your ace789 account must match the name on the KBZPay, Wave Money, AYA Pay, or CB Pay account you are withdrawing to. If the names do not match, the withdrawal request may be delayed and support will follow up to resolve it.

ace789 withdrawal requests are normally processed within 30 minutes to 3 hours. Funds should arrive within that time depending on the connection with KBZPay, Wave Money, AYA Pay, or CB Pay. If it takes longer, you can contact support directly.

ace789 will only send funds to a wallet (KBZPay, Wave Money, AYA Pay, or CB Pay) registered in the player's own name. Transfers to a friend's, family member's, or any unknown third party's account are not permitted. Player protection comes first.

The minimum withdrawal amount at ace789 is 30,000 Ks. Requests below this amount cannot be processed and the balance will remain in your account. The minimum deposit is 5,000 Ks regardless of which payment method you use.

ace789's withdrawal service is available 24 hours a day, 7 days a week, so you can submit a request at any time — night or day, any day of the week. The standard processing time of 30 minutes to 3 hours applies at all times with no exceptions.

If your funds have not arrived after the standard processing time (30 minutes to 3 hours), contact Live Chat and provide your request ID or the withdrawal amount and time. The support team will look into the transfer issue and assist you.

Shan Koe Mee is a traditional card game that has been popular in Myanmar for generations, and one that local players know well. On ace789, you can play Shan Koe Mee online in a live casino setting. The rules are clearly explained, so new players can join and get started without any trouble.

Yes — all Shan Koe Mee and local games on ace789 can be played through an Android or iOS mobile browser with a smooth, clear display. No app needed; just open ace789.mom in your browser and play directly.

2D is a two-digit lottery game where you win by correctly predicting the number drawn. The 2D game on ace789 comes with clear instructions and displays the results, so players can check the outcome. Numbers are drawn randomly and no advance tips or predictions are published anywhere on this site — players make their own choices.

3D is a three-digit lottery where you predict a combination of three numbers. Compared to 2D, the odds are higher but so is the difficulty. On ace789, the 3D results are shown instantly so you can check them straight away. No number tips are published anywhere on this site — players should make their own decisions and play responsibly.

You can access ace789 on an Android phone, iPhone or iPad, Windows PC, or Mac laptop. The latest versions of Chrome, Firefox, and Safari are all well supported, so keeping your browser up to date will give you a smoother experience.

All game results on ace789 are recorded on the server, so your game data will not be lost if your connection drops. When you reconnect, you can check your game history. If you think any result is missing, contact support to have it looked into.

Yes — on iPhone, open ace789.mom in Safari, then tap the "Share" icon and select "Add to Home Screen". On Android, open ace789.mom in Chrome, tap the menu icon, and select "Add to Home screen". Once done, you can launch the site from your Home Screen just like an app.

ace789 is built with a mobile-first design, so games will automatically adjust to fit your phone screen. The rules, bet amounts, and game features are exactly the same as on a computer — nothing is missing. Switching your screen to landscape mode will give you a wider view of the game.

First, clear your browser's cache and cookies (Chrome: Settings → Privacy → Clear browsing data), then close the browser, reopen it, and go back to ace789.mom. If the problem continues, check that your browser is on the latest version. If it still isn't resolved, contact Live Chat support.